Acceptable Use Policy

This policy sets out what may and may not be delivered through Rallyora. It applies to every campaign submitted by every account — customer, reseller, or reseller team member — regardless of who created it, and works alongside our Terms of Service.

Campaigns, destinations, and accounts must not involve:

• Content that sexually exploits or endangers minors, in any form. This is never tolerated and is reported to the relevant authorities.
• Unsolicited bulk messaging, or delivery to destinations the sender does not have a legitimate basis to message — including audiences obtained through scraping, purchased contact lists of uninvolved third parties, or membership acquired through deceptive means.
• Financial scams or fraud: fake investment or trading schemes, pyramid or Ponzi structures, phishing, fake giveaways, or impersonation of a real person, business, or financial institution.
• Sale or promotion of illegal goods or services under the law of the jurisdictions the campaign targets, including controlled substances, counterfeit goods, and stolen data or credentials.
• Malware, exploit tools, or content designed to compromise a device, account, or service without authorization.
• Hate speech, harassment, or content that threatens or incites violence against a person or group.
• Infringement of another party's intellectual property, including using their brand, trademark, or copyrighted material without authorization.
• Circumventing Telegram's own Terms of Service, or attempting to evade platform safeguards such as rate limits, destination-health checks, or account restrictions.

Violations are handled proportionately to severity and history. Rallyora may take any of the following actions, alone or combined: reject or pause the affected campaign; issue a warning to the account; suspend the account pending review; block the destination involved; or ban the account outright for severe or repeated violations. Content described in the first bullet of Section 2 results in immediate account termination and a report to the relevant authorities, with no warning step.

Reports of a policy violation — against a specific campaign, destination, or account — can be raised by any admin reviewer and are tracked through to resolution before being closed.

If you believe an enforcement action was made in error, contact [email protected] with the account or campaign in question and any context that supports your appeal. Appeals are reviewed by someone who was not involved in the original decision where practical.