Refund & Dispute Policy

Refunds aren't self-service — there's no automatic refund button in the dashboard. If something's wrong with an order, email [email protected] with your order id and what happened. We review every request individually and respond within 2 business days.

Whether a refund makes sense depends on where the campaign is in its lifecycle: a package that hasn't been reviewed or scheduled yet is straightforward to refund in full; a campaign that's already running or completed delivery is evaluated based on how much of the paid delivery actually happened. Approved refunds are issued back to the original payment method and can take 5–10 business days to appear, depending on your bank or card issuer.

One-time campaign packages are paid for upfront through checkout. If your campaign is rejected during review, or if we cancel it for a reason on our side (a policy or delivery-infrastructure issue we couldn't work around), you'll be refunded in full — you don't need to request this, it's issued automatically once the order is marked as failed or cancelled.

If you want to cancel a campaign that's already been approved, scheduled, or is actively delivering, contact support as early as possible. Delivery that's already gone out isn't reversible on our end (the audience has already seen it), so refunds in that case are prorated to the undelivered portion at Rallyora's discretion, not issued in full.

Team seat billing is a separate monthly subscription from campaign credit (see Terms of Service, section 4). As stated there, seat fees are not refunded for partial billing periods — if you remove team members or want to stop future billing, email support and we'll cancel the subscription effective at the end of the current billing period, but the period already paid for isn't prorated or refunded.

If you file a chargeback with your bank or card issuer instead of contacting us first, Stripe withdraws the disputed amount (plus a dispute fee) from Rallyora immediately, before either side has had a chance to resolve anything — and that withdrawal doesn't reverse itself even if the underlying issue was something we would have simply refunded you for. We'd much rather just fix the problem directly, so please email support before disputing a charge.

If a dispute is filed anyway, we respond to it with whatever evidence we have (order records, delivery confirmation, correspondence). Accounts with repeated or unresolved disputes may be suspended pending review, consistent with the enforcement terms in section 5 of the Terms of Service.

Refund requests, billing questions, and disputes: email [email protected]. For anything about these terms themselves, see [email protected].